We now offer coaching services!
Why use Instructor Led Training? Instructor Led Training (as opposed to web-based training or WBT) demonstrates higher rates of knowledge retention, employee retention and increased morale amongst employees. Moreover, ILT can be less expensive than online training. What better way to keep expenses low and retention high!
Organizations spend an average of $1,299 per employee on direct learning according to the Association for Talent Development's 2019 State of the Industry Report. Expenses are split amongst internal expenses (i.e., administrative costs), tuition reimbursement and learning supplier expenses (i.e., workshops and training). Learning supplier expenses include consultants, external content development and licenses, and workshops and training programs provided by non-staff. ILT is by far the best return on the dollar invested in training employees.
Instructor Led Training a) increases learning by decreasing multitasking in a WBT format, b) offers flexibility and customization for each organization, c) provides social interaction and hands on learning, and d) allows for immediacy in answering questions to content.
Find out how Center Street Center can help your organization with training programs.
Developing cultural competence includes examining our own worldview and biases and developing the willingness to learn and be educated from a different point of view. It involves examining our societal rituals, roles, and values with the acknowledgment that other people have diverse ways of thinking, doing, and believing. In this fun, practical presentation participants cultivate their ability to understand, communicate with, and interact with others across cultures, increasing their ability to be successful in a variety of situations.
Harassment is not limited to that of a sexual nature. Bullying and intimidation, disparaging remarks, actions and gestures are but a few examples of what constitutes a hostile working environment. Harassment based on an individual's appearance, sexual orientation, marital status, disability, religious or political affiliation, and other personal views all fall under the harassment-umbrella. Harassment because of age, nationality, heritage, education, personal history or medical condition is also discriminatory, and can be grounds for harassment claims. Harassment occurs in employee-to-employee, customer-employee, and vendor-employee scenarios. Learn when and how to report and what it all means.
There are many different assessment tools that rate behavior, preference, styles, attitudes, etc. and provide a framework for understanding the way in which you see the world and the differing ways in which others may approach the same set of facts or circumstances. Myers-Briggs/MBTI, Emergenetics, StrengthsFinder and many others remain popular, but the most common tool we see clients utilizing is the DiSC. The DiSC framework is easily learned and flexible enough to apply to a variety of individual and team learning needs – communication, teamwork, conflict resolution, decision making, and others.
Individuals working in high-stress, client/patient/customer-interface positions have demanding interactions as a regular part of their job requirements may experience compassion fatigue. When the demands of the job outweigh the emotional reserves we have available to us, we can suffer from “compassion fatigue” and related stress which can lead to negative consequences within both a professional and personal context. Learn what it is and how to effectively cope.
Many types of crisis situations can occur in the workplace. Crisis situations may include medical, weather emergencies to hazardous materials spills, property impairment, and even extremely irrational internal or external employees or customers.
It is vital that employees know how to proceed in any crisis situation. Crisis response planning is a comprehensive process. It should address the prevention, intervention, and Postvention phases of a wide variety of potential crisis situations. In any kind of crisis, simple and clear guidelines for directing our decisions and actions work best. If you’re simply looking to design simple and clear crisis response procedures, we can help.
But if your day begins or ends with a horrific incident at work, we can help you and your employees deal with the situation in a concise, empathic manner. Or provide your management team training on how to lead through a crisis should the situation arise.
As an HR professional, you've seen it all. From arguing, harassment, poor interpersonal skills, lack of customer service techniques, in-house fighting and so much more. One in five adults experiences a diagnosable mental disorder in any given year. That’s the equivalent of 45.6 million people or 20% of any given workforce, leading to more than $60 billion in lost productivity annually. Clearly, mental illness is more than a public health issue—it’s a business issue. Oftentimes, mental illness and other medical conditions that employees contend with are more difficult to understand from an HR perspective since they are hard to see. This program provides case scenarios, de-stigmatizes MH, examples of how to handle these types of cases and also litigation cases that you don't ever want to experience first hand.
QPR stands for Question, Persuade, and Refer — the 3 simple steps anyone can learn to help save a life from suicide. Just as people trained in CPR and the Heimlich Maneuver help save thousands of lives each year, people trained in QPR learn how to recognize the warning signs of a suicide crisis and how to question, persuade, and refer someone to help. Each year thousands of people trained in QPR save lives. Whether you're an employer, fraternity, school district or church group - no matter how big or small your organization, we can train you in QPR Suicide Prevention.
This global pandemic affects everyone in many different ways: emotional, financial, physical, mental and other less obvious ways. This workshop is customized for management or employees to help those in your organization deal with the emotional fallout of this and other calamities that may befall your organization. It helps colleagues and employees deal with the stress and anxiety of the uncertainties, helps you to determine what to tell others including those within your organization and externally and demonstrates to your organization that you care.
Whatever your organization chooses to call it, we call it Instructor Led Training! It includes topical seminars, educational workshops or employee/employer training programs. And it's radically better than online training programs.
Travel is included within a 10 mile radius of Center Street Center.
We can customize any training program for your specific industry or organization.